Refund policy

Policy for Printed Personalised Products

Purpose:

This policy outlines the guidelines and terms for ordering, producing, and delivering printed personalised products to ensure clarity and satisfaction for both customers and our business.

Order Submission

Customers are responsible for providing accurate and complete personalisation details (e.g., names, dates) as they will be reproduced exactly as submitted.

Please double-check all information before confirming your order to avoid errors.

Order Confirmation

Orders will only be confirmed and processed once full payment has been received. Unpaid orders will not be reserved or held.

Returns & Refunds

Due to the personalised nature of these products, returns and refunds are only accepted for:

Manufacturing defects

Errors made by our team (not matching the approved proof)

No returns or refunds will be given for customer errors (e.g., typos, incorrect information submitted).

Cancellations

Orders can be cancelled before proof approval and production begins.

Once production has started, cancellations are not possible.

Delivery & Shipping

Shipping times are in addition to production times and vary by location.

Customers are responsible for providing accurate shipping information.

We are not liable for delays caused by incorrect addresses or courier issues.

Customer Support

For questions or concerns, please contact our support team via the provided channels.

We are committed to resolving any issues promptly and professionally.

This policy is subject to change. Please review it before placing each order to ensure you have the most up-to-date information.